Terms of Service

By accessing and using the Vision and Care website (www.visionandcare.com.au), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to any of these terms, please do not use this website.

These Terms apply to all visitors, users, and anyone who accesses or uses any part of our website. Your continued use of the website after any updates to these Terms constitutes acceptance of the revised version.

This website is owned and operated by Vision and Care (ABN 36 380 192 699), a registered NDIS provider located at 304 North East Road, Klemzig SA 5087, Australia.

The website provides general information about our disability support services, facilitates participant and carer enquiries, and enables referral submissions. It is designed for use by NDIS participants, their families, carers, support coordinators, and the general public seeking information about Vision and Care.

You agree to use this website only for lawful purposes and in a manner consistent with all applicable Australian laws and regulations. In particular, you must not:

• Use the website in any way that is harmful, unlawful, fraudulent, or deceptive
• Attempt to gain unauthorised access to any part of the website, its servers, or related systems
• Transmit any unsolicited or unauthorised advertising, promotional material, or spam
• Interfere with or disrupt the integrity, security, or performance of the website
• Use automated tools, bots, or scrapers to copy, index, or harvest content from this website without our prior written consent
• Introduce malicious code, viruses, or any software that may damage or impair the website

We reserve the right to restrict or terminate access to the website for any person who breaches these terms or whose use we consider harmful to the website, other users, or our business.

The content published on this website is intended as general information only. While we make every reasonable effort to keep information accurate and current, we do not warrant that all content is complete, error-free, or reflective of the most recent service availability or eligibility conditions.

Nothing on this website constitutes professional medical, legal, financial, disability planning, or support coordination advice. You should always seek independent, qualified advice before making decisions about NDIS services, support arrangements, or matters affecting health, wellbeing, or legal rights.

All content on this website — including but not limited to text, images, graphics, logos, icons, layout, and design — is the intellectual property of Vision and Care, unless otherwise stated, and is protected by applicable Australian and international intellectual property laws.

You may not reproduce, modify, distribute, republish, display, or commercially exploit any part of this website's content without our prior written permission. Permitted personal, non-commercial use (such as printing a page for personal reference) is acceptable, provided that all copyright and ownership notices remain intact and unaltered.

The Vision and Care name, logo, and tagline "Your Vision, Our Care" are trademarks of Vision and Care and may not be used without our express written consent.

To the maximum extent permitted by Australian law, Vision and Care excludes all liability for:

• Any direct, indirect, incidental, special, or consequential loss or damage arising from use of or reliance on this website
• Inaccuracies, omissions, or errors in the information published on this website
• Interruptions, delays, errors, or unavailability of the website
• Damage to devices or data caused by viruses, malicious software, or other harmful components encountered while accessing this website or linked external sites

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

This website may contain hyperlinks to third-party websites, including:

• The NDIS Quality and Safeguards Commission (ndiscommission.gov.au)
• The National Disability Insurance Agency (ndis.gov.au)
• MyGov and other government service portals
• Social media platforms including Facebook and LinkedIn

Links to third-party websites are provided for convenience and informational purposes only. Vision and Care does not endorse, control, or accept responsibility for the content, accuracy, privacy practices, or availability of any externally linked website. Accessing third-party sites is entirely at your own risk.

When using our contact forms, referral forms, enquiry tools, or any other interactive features on this website, you agree to:

• Provide accurate, complete, and truthful information
• Not submit information on behalf of another person without appropriate authority to do so
• Not misrepresent your identity, affiliation, or the nature of your enquiry
• Use the forms only for their intended and legitimate purposes
• Not submit content that is abusive, defamatory, threatening, or otherwise unlawful

Vision and Care reserves the right to decline, remove, or disregard any submission that breaches these responsibilities, and to take appropriate action where necessary.

Our collection, use, and handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

By using this website and submitting any personal information through our forms, you consent to our use of that information as described in our Privacy Policy. We encourage you to review the Privacy Policy before submitting any personal details.

Vision and Care may update these Terms of Service at any time to reflect changes in our practices, legal obligations, or the features and functionality of our website. The revised version will be posted on this page with an updated "Last Updated" date.

We recommend reviewing these Terms periodically. Your continued use of the website following any changes constitutes your acceptance of the updated Terms.

These Terms of Service are governed by and construed in accordance with the laws of South Australia and the Commonwealth of Australia. Any dispute arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of South Australia.

Nothing in these Terms limits any rights you may have under Australian Consumer Law or other mandatory consumer protection legislation.

If you have questions, concerns, or feedback regarding these Terms of Service, please contact us: